Digi Nova Prime

Refund Policy

Refund Policy

Thank you for purchasing from Digi Nova Prime.

Because our products are primarily digital products delivered electronically, we have the following Refund & Cancellation Policy.

1. Digital Products

Digi Nova Prime sells digital products such as:

  • Gym Girl Motivational Reels
  • Videos and creative content
  • Templates
  • Graphics
  • E-books and guides
  • Digital resources
  • Other downloadable products

Because digital products can be accessed, downloaded, copied, or used immediately after purchase, orders are generally non-refundable once the product has been successfully delivered, accessed, or downloaded, subject to applicable law.

2. When We May Provide a Refund

We may consider a refund or replacement if:

  • You paid for a product but did not receive access to it.
  • The download link is not working.
  • The delivered file is corrupted or technically unusable.
  • You received a substantially different product from the one described on the product page.
  • A technical issue prevents you from accessing the purchased product and we are unable to resolve the issue.
  • A refund is required under applicable law.

Before requesting a refund, please contact our support team so we can attempt to resolve the issue.

3. Non-Refundable Situations

Refunds generally will not be provided when:

  • You have already downloaded or accessed the digital product.
  • You purchased the product by mistake.
  • You changed your mind after purchase.
  • You no longer need or want the product.
  • You expected the product to be different despite the product description clearly stating its contents.
  • You did not check the product description before purchasing.
  • You purchased the product and later discovered that it does not meet your personal preferences.
  • You are unable to use the product because of software, device, or system limitations that were disclosed or reasonably foreseeable.
  • You purchased the same product multiple times accidentally without contacting us promptly.

This policy does not limit any consumer rights or remedies that cannot legally be excluded.

4. Technical Problems

If you experience a problem accessing or downloading your purchase, please contact us first.

We may provide:

  • A new download link
  • A replacement file
  • Alternative access
  • Technical assistance
  • Another appropriate solution

We will make reasonable efforts to resolve genuine technical problems before considering a refund.

5. Refund Request Process

To request a refund, please contact us at:

Email: [YOUR SUPPORT EMAIL]

Please include:

  • Your full name
  • Order number
  • Email address used for purchase
  • Name of the purchased product
  • Description of the problem
  • Relevant screenshots or other information that helps us investigate the issue

Please do not send passwords, payment-card numbers, or other unnecessary sensitive information.

6. Refund Review

Every refund request will be reviewed based on:

  • The product purchased
  • The circumstances of the request
  • Whether the product was accessed or downloaded
  • The nature of any technical problem
  • The information provided by the customer
  • Applicable consumer-protection laws

We reserve the right to approve or reject refund requests that fall outside this policy, subject to applicable law.

7. Approved Refunds

If a refund is approved, the refund will generally be processed through the original payment method where possible.

The time required for the refund to appear in your account may depend on the payment provider or financial institution.

Digi Nova Prime cannot control processing times imposed by third-party payment providers or banks.

8. Cancellation

Because digital products may be delivered immediately after payment, an order may not be cancellable once digital access or delivery has occurred.

If you wish to cancel an order, contact us as soon as possible after placing the order and before accessing or downloading the product.

Cancellation requests will be reviewed on a case-by-case basis and subject to applicable law.

9. Duplicate Payments

If you believe you have accidentally been charged more than once for the same purchase, please contact us with the relevant order information.

After verification, we may issue a refund for a confirmed duplicate transaction.

10. Unauthorized Transactions

If you believe a transaction was made without your authorization, please contact us immediately.

We may request information necessary to investigate the transaction and may work with the relevant payment provider to resolve the issue.

11. Chargebacks

Before initiating a payment dispute or chargeback, we encourage customers to contact Digi Nova Prime so that we can attempt to resolve the issue.

Fraudulent or abusive chargeback activity may be investigated and may result in appropriate action, subject to applicable law.

12. Changes to This Policy

Digi Nova Prime reserves the right to update this Refund & Cancellation Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

The policy applicable to your purchase will be determined in accordance with applicable law and the terms presented to you at the time of purchase